| TERMS & CONDITIONS |
| The following Terms and Conditions apply to all transactions conducted through the Steve Parker Land Rovers Ltd web site. |
Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). |
Product Details
Some products may have an associated image or photo, these are for reference only and should be considered illustrative. |
Delivery
The delivery charge shown on the website is for UK mainland only except Scottish Highland & Islands. Please e-mail us for details of delivery charges for other addresses. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date. However, you can nominate an alternative delivery address if this is more convenient, a commercial address is prefered. Simply fill in an alternative delivery address when you place your order. All courier parcels need a signature. Most parcels sent Royal Mail are sent 1st class recorded. If sent by standard parcels. These cannot be tracked and 14 days must elapse before the post office will investigate any missing parcels. |
Order Payment
Payment can be made using Visa, Mastercard, Delta, Maestro, Solo, Electron, Card holder's full name and address including house number and postcodes must be entered in Customer details box for Card machine authorisation, (this is the address as it appears on your card statement, so please check before ordering as this can delay dispatch). |
Complaints
We will acknowledge complaints within 5 working days of receipt. We will endeavour to resolve any complaint within a period of 30 days. |
Order Confirmation
You may be sent an e-mail confirming receipt of your order with Steve Parker Land Rover Limited. We reserve the right to decline any order. |
Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer. |
Jurisdiction
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. |
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| RETURNS POLICY |
Some specially ordered parts may not be accepted for return by Land Rover. Some specially ordered parts returned may incur a handling charge of 17.5% plus carriage where applicable. Faulty parts are to be returned back to us and may be returned to our supplier and possibly the manufacturer before a credit can be issued. The following information must be supplied with the returned part, Original invoice, contact phone number, vehicle chassis number, mileage at date fitted and also mileage when failed, payment details for refund where applicable.
There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us. |
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| ORDER CANCELLATIONS |
You are free to cancel your order at any time and for any reason before it is dispatched. To cancel your order we need explicit instructions from the person who placed the order either by Email or by phone.
An order may not be cancelled after it has been dispatched or while it is in transit, but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us. |
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| ORDER RETURNS |
The vast majority of returns fall into one of four categories, each of which must be treated in a slightly different manner:
- Unwanted or otherwise unsuitable goods
- Damaged or defective goods
- Broken goods under warranty
- Incorrect goods dispatched
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Unwanted or unsuitable goods:
You are free to return unwanted goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange or a full refund of the goods to the original payment card. The customer must meet the cost of returns postage for unwanted goods. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. |
Damaged or defective goods:
You are free to return defective goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange or a full refund to the original payment card. Steve Parker Land Rovers Ltd will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery. Please note that the warranty given by both Steve Parker Land Rovers Ltd and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered. |
Broken goods under warranty:
You are free to return broken goods under a warranty claim for the full warranty period after delivery. Your goods may be repaired or replaced, or you may be offered a refund depending on the decision of the manufacturer. We will send the goods to the manufacturer for assessment but the final decision lies with the manufacturer and you may have to wait for their tests to be completed. The customer must meet the cost of returns postage for warranty claims. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. Please note that the warranty given by both Steve Parker Land Rovers Ltd and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered. |
Incorrect goods despatched:
Occasionally the wrong item is sent to a customer. You are free to return these goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange for the correct item or a full refund. If you have been mischarged, we will correct the discrepancy. Steve Parker Land Rovers Ltd will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery. |
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| IMPORTANT: |
Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.
All goods must be returned in new & unused condition unless a warranty claim is being made. We reserve the right to refuse returned goods if necessary. Reasons may include:
Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 30 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.
PLEASE NOTE: Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised. |
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EXCHANGES PROCEDURE
If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we recognise that sometimes and exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the return arrives we will give you a refund on that cost.
We Will be unable to exchange goods if:-
- Goods have been used
- Goods are soiled
- Goods have an odour i.e. smoke
- Goods are damaged as a result of misuse or ill-treatment
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